Welcome to Daisy Avenue Swim’s FAQ page! We’ve compiled the answers to some of our most asked questions. If you need further assistance, feel free to reach out to our customer service team at daisyavanuehelp@gmail.com.
1. What sizes do you offer?
We offer a wide range of sizes to ensure everybody feels confident and beautiful in our swimsuits. Our size range typically runs from XS to XL but we encourage you to check out our size guide below to find the perfect fit for your body.
2. How do I know which swimsuit is right for me?
Our swimsuits are designed to flatter a variety of body types. We recommend looking at the product descriptions for details on size, fit, style, and how each suit is designed to enhance specific features.
3. Do you ship internationally?
Yes, we offer international shipping! You can view shipping options and rates at checkout. Please note that customs duties and taxes may apply depending on your country’s regulations, and these are the responsibility of the customer.
4. How long will it take for my order to arrive?
We process orders within 2-3 business days. Shipping times vary depending on your location:
You will receive a tracking number as soon as your order ships so you can follow your swimsuit's journey!
5. Can I change or cancel my order after it’s placed?
Once an order is confirmed, we begin processing it immediately, so we cannot guarantee that changes or cancellations can be made. If you need to adjust an order, please contact us as soon as possible at daisyavanuehelp@gmail.com, and we’ll do our best to accommodate you.
6. How do I care for my swimwear?
To keep your swimwear looking its best, we recommend hand washing it in cold water and laying it flat to dry. Avoid wringing out or twisting the fabric, and steer clear of harsh chemicals like chlorine when swimming.
7. How do I know if my swimsuit is in stock?
All our products are available for immediate purchase unless marked as "Out of Stock."
8. How do I contact customer support?
You can reach our friendly customer support team by emailing daisyavanuehelp@gmail.com. We aim to respond to all inquiries within 1-2 business days.
9. Can I return or exchange an item?
Daisy Avenue Swim Return Policy
For regular-priced items, you may request a return or exchange within 14 days of receiving your order by submitting a request through our email daisyavenuehelp@gmail.com. Please note that swimwear must be unworn and in its original condition to be eligible.
Unfortunately, requests made after the 14-day window cannot be accommodated. To ensure a smooth process, please reach out to us promptly.
1. Returns Timeline
You have 14 days from the date of purchase to return your items for a full refund or exchange.
2. Eligibility for Return
To be eligible for a return, your swimwear must meet the following conditions:
3. Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:
4. Return Process
To initiate a return, please follow these steps:
Please note: Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective item.
5. Refunds and Exchanges
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We’ll send you a prepaid return label and issue a replacement or full refund.
7. International Returns
For international returns, customers are responsible for return shipping fees, and returns must be sent within 15 days of package being received. We recommend using a tracked shipping service, as we are not responsible for lost packages.
Still have questions?
Feel free to drop us a message at daisyavanuehelp@gmail.com, and we’ll be happy to help!